Category: Store notice

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Bug when add items to the cart (21 May 2021)

Hi

We are experiencing a small issue on the store site. We have contacted technical support.

The symptom is:

When you add item(s) to the cart, you will:

  1. sometimes see critical error page; if not, then
  2. you will be able to check out. However, the “x” button does not really delete items from the cart. It tells you it is removed but after page refresh, it will show again.

While we are waiting for a technical support response, the temporary solution is:

  1. if you see the critical error, try another browser, or clear cookies, close the browser and reopen, then try again.
  2. to properly delete items from the shopping cart, adjust the quantity to zero and click update.

You will not lose the transaction record due to this error.

We apologize for the trouble.

regards,

Xin

Do not use x button to delete items:

Posted on by — 6 Comments

We will clean up unsettled preorder items before Xmas

Hi all

Thank you for choosing Savier’s Toys.

As for the Xmas shopping season coming, we will start going through all unsettled preorder (except the recent arrived ones) items in the past two years and release them from reservation so other people can purchase them.

You can find your existing preorder items at My Orders.

Please note this is not a strict enforcement.

If you are still interested in certain items but want to delay the settlement, please send us email at support@tftoys.com.au to let us know your reservation.

If you are trying to settle a preorder but find that item no longer has “balance payment” option, please also let us know and provide your deposit order number, we will still deduct your deposit from your purchase.

TIP: you can check out your preorder item using “bank transfer” option without paying and leave a msg saying you want to settle it later. By doing this, it will reserve the inventory in our system and leave a record for me to remember.

regards,

Xin