Please note: try not to use your corporate/business email, many organisations block emails from online stores. As the result, you won’t receive any reply or preorder notifications. We are experiencing a much slower after-sale process at the moment due to many current issues. Please fill the subject line strictly as: Name/OrderNo/Brand/Figure. For example: XinWang/#123456/FT/Iceman.
[Report problem to firstname.lastname@example.org]
- Please submit as many photos as possible but limit their size;
- Red circle the problem area if you can otherwise provide some detailed descriptions;
- Replacement parts will be posted to my overseas suppliers and arrive in Australia via one of our future shipping;
- If you haven’t registered and submit the enquiry as Guest, please do not use the corporate email and do not delete system notification emails which contain your ticket link.