Contact us

Please note: try not to use your corporate/business email, many organisations block emails from online stores. As the result, you won’t receive any reply or preorder notifications. We are experiencing a much slower after-sale process at the moment due to many current issues. Please fill the subject line strictly as: Name/OrderNo/Brand/Figure. For example: XinWang/#123456/FT/Iceman. 

[Report problem to]

  • Please submit as many photos as possible but limit their size;
  • Red circle the problem area if you can otherwise provide some detailed descriptions;
  • Only pictures you upload here count. Not in Facebook chat, not in email; 
  • Replacement parts will be posted to my overseas suppliers and arrive in Australia via one of our future shipping;
  • If you haven’t registered and submitted the enquiry as Guest, please do not use the corporate email and do not delete system notification emails that contain your ticket link. A Guest using a fake email means we will never be able to contact you again. 


View my existing enquiries

Part arrived on 18 Sep 2020

Parts arrived on 10 Sep 2020:

Parts arrived on 27 Aug 2020:

Parts arrived on 15th Aug 2020:

Part arrived on 5th Aug 2020:

Recent arrivals (Faulty/replacement parts):